A community of knowledge is a group of people sharing what they know. As the creative industry fractures, they are proving more and more valuable.
Every client needs to onboard new staff. It’s the one project that exists in every organisation, and it’s a perfect way to get more from existing clients.
The creative industry I joined is not the creative industry I’m part of now and that’s OK. It’s changed and I’ve changed. It’s been a career of life-long learning, both in hard and soft skills.
We have made ourselves so accessible to clients — they can call/text/email/slack to contact us anywhere, anytime. It’s hard to manage.
‘Spotters fees’, ‘kick-backs’ and ‘hidden consultancy fees’ – they’re all secret commissions and they’re illegal under the Crimes Act.
It’s easy for designers to be overwhelmed by their workload but thinking like an emergency department of a hospital can help.
Everyone at some stage has to leave an out-of-office message. Why be creative and inject some onlyness into your message?
Why are some clients loyal while others just flit from design agency to design agency on a whim? Onlyness equals client loyalty when you explain the personal attributes…
When expectations are managed, designers can add value managing a client’s social media presence – but it’s not to be under-estimated or under-serviced. Much reputational harm can come from inactivity or the wrong activity.
We all know it’s easier to get more work from existing clients than find new clients. Here are three great examples of creatives doing just that…
It seems everywhere we read, watch or listen there’s advice to adapt to the new normal. Problem is there’s very little consensus about what this new normal will be. Economists see a recession, business gurus see opportunities. Here’s what I think…
Recently I was a guest on a Streamtime Webinar talking about DIY business healthchecks.
We discussed the reports you can pull from project management software to check valuable profits aren’t leaking.
This is the stuff I wish I had have said…