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  • Why
  • Where
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    • Costing and pricing calculator
    • Cost vs impact mapping
    • Craft vs strategic mapping
    • Design ladder mapping
    • Pricing systems
  • Resources
Design Business Council > Client relationships
What would happen if you increase your hourly rate?
22
Aug

What would happen if you increased your sell rate, just by a little? How much would it take to make noticeable difference to your bottom line? And would clients notice?

Posted in: Business of design , creative business coach , Creative leadership , design business coach , Design business coaching , Design business mentor ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
On the pursuit and misuse of useless data
03
Aug

When designers get busy, they hire another designer … designers manage designers. That’s interesting because leadership needs a completely different skillset to designing.

Posted in: Business of design , creative business coach , Creative leadership , design business coach , Design business coaching , Design business mentor ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
Designers leading designers
01
Aug

When designers get busy, they hire another designer … designers manage designers. That’s interesting because leadership needs a completely different skillset to designing.

Posted in: Business of design , creative business coach , Creative leadership , design business coach , Design business coaching , Design business mentor ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
What’s happening in the creative industry?
24
Jul

We’re seeing a lot of movement in our creative industry. Factors are varied but many designers are questioning: is this as good as it gets?

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
Do you capture value for your clients?
18
Jul

Design value isn’t something designers can assign and expect clients to recognise. Value comes from increasing revenue and satisfaction while decreasing costs.

Posted in: Design business strategy , design value ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
Manufacturing creativity
10
Jul

Developing a concept is one thing. Explaining it to a client is a completely different skill, but just as important. Using analogies can simplify the complex.

Posted in: Business coach for designers , Design business mentor , design mentor , Job titles for creatives , New business strategies for designers ,
Tags: Business of design , capability building , Client relationships , Design disruptors , Design professional development , Studio management ,
Counting your KPIs
Why I hate KPIs
03
Jul

KPIs should be used to measure business performance not individual performance. Here’s why…

Posted in: Design business strategy , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
Client presentations
26
Jun

Developing a concept is one thing. Explaining it to a client is a completely different skill, but just as important. Using analogies can simplify the complex.

Posted in: Business coach for designers , Design business mentor , design mentor , Job titles for creatives , New business strategies for designers ,
Tags: Business of design , capability building , Client relationships , Design disruptors , Design professional development , Studio management ,
Benchmarking
Benchmarking to be more creative
20
Jun

Benchmarking gets a bad rap in the design industry. The reality is it can increase the opportunity to be creative..

Posted in: Design business strategy , Design index , Design pricing , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
How to explain things better
13
Jun

Developing a concept is one thing. Explaining it to a client is a completely different skill, but just as important. Using analogies can simplify the complex.

Posted in: Business coach for designers , Design business mentor , design mentor , Job titles for creatives , New business strategies for designers ,
Tags: Business of design , capability building , Client relationships , Design disruptors , Design professional development , Studio management ,
Studio owners are responsible for health and safety of designers working remotely
30
May

Creative business owners: did you know in the eyes of the law there is no distinction in duty of care whether employees work in the studio or at home?

Posted in: Business coach for designers , Design business mentor , design mentor , Job titles for creatives , New business strategies for designers ,
Tags: Business of design , capability building , Client relationships , Design disruptors , Design professional development , Studio management ,
Positioning: getting the right fit
29
May

A well-thought-out positioning strategy will identify the right problem/solution/service/client fit that translates into premium pricing or lower costs.

Posted in: Design business strategy , Design index , Design pricing , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
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