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  • Home
  • Why
  • Where
  • Tools
    • Budget template
    • Conversation scripts
    • Costing and pricing calculator
    • Cost vs impact mapping
    • Craft vs strategic mapping
    • Design ladder mapping
    • Pricing systems
  • Resources
Design Business Council > Client relationships
The problem with value-add pricing
22
Nov

Value-add pricing is a hot topic but it comes with problems. It’s not the right business model for every client. The skill is identifying the right clients.

Posted in: Business coach for designers , Business coaching for designers , Design business mentor , design mentor , Value-add clients , Value-add pricing ,
Tags: Business of design , capability building , Client relationships , Design disruptors , Design professional development , Studio management ,
What clients want from creatives post COVID
27
Jun

Clients like to work with designers interested in their business, their goals and their activities. Show that’s you by sharing information to make your client’s life easier.

Posted in: Business coach for designers , Design business mentor , female business coach , small business mentoring , what clients want from designers ,
Tags: Business of design , Client relationships , Design management , designer client relationshi , new business development , Research about design clients ,
Building a studio culture
05
Apr

Working from home and remote working has made it difficult to build and maintain a studio culture. Where we once sat alongside each other all day every day, now we might catch up just once a week. We’re unsure how that might impact team spirit, but one studio we’re working with isn’t waiting to find out…

Posted in: Business of design , Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , Design Business School , Design management , Design professional development , Design strategies , profitable design businesses , Studio culture ,
How to attract clients
30
Mar

It’s such a simple question: what makes a client choose you over another design supplier?
What can you do or say to attract clients?

Posted in: Business of design , Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: attracting clients , Client relationships , Design Business School , Design management , Design professional development , Design strategies , profitable design businesses ,
Can you specialise in Australia?
22
Mar

Specialising in one service means less competition, higher fees, and the chance to be seen as an industry-leader. No argument, but does it/will it work in Australia?

Posted in: Business of design , Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , Design Business School , Design management , Design professional development , Design strategies , Professional development , profitable design businesses , specialisation ,
Finding the right mix of clients and projects
09
Mar

Most designers think others are working on ground-breaking projects while they’re up to their @rse doing grunt work. Truth is, a mix of clients and projects is vital.

Posted in: Business of design , Design business coaching , Design business strategy , Design index , design value , finding the right mix of clients , Human centred design ,
Tags: Client relationships , design business strategies , Design management , Design strategies , Professional development , profitable design businesses , Studio management ,
How to identify ‘bad’ clients
16
Feb

Here’s an exercise done to identify bad clients. It delivers valuable insights, especially if you repeat it a couple times a year.

Posted in: Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , internships , presentation skills , Professional development , profitable design businesses , ROI , Studio management ,
Jack Rodger Mentoring Scholarship
10
Feb

In 2020 we lost a friend, a client and a great designer, Jack Rodgers. To celebrate Jack’s resilience we’re offering a 12 month mentoring scholarship to an emerging studio.

Posted in: Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , Design Business School , Design management , Design professional development , Design strategies , designers , Professional development , profitable design businesses , Studio management ,
Margin vs profit
09
Feb

Apart from productivity increases there are two ways to accrue money: firstly by adding a margin, secondly by adding profit. They are different beasts and we would argue you need both to build a sustainable businesses.

Posted in: Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , internships , presentation skills , Professional development , profitable design businesses , ROI , Studio management ,
Is your studio a bit boring?
02
Feb

Taking on a design intern can be a win:win scenario. It adds diversity to a stable design team. Designers get management experience, interns get studio experience.

Posted in: Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , internships , presentation skills , Professional development , ROI , Studio management ,
Creative out-of-office responses
24
Nov

Everyone at some stage has to leave an out-of-office message. Why be creative and inject some onlyness into your message?

Posted in: design business coach , Design business strategy , Managing a studio , Out-of-office messages , Taking leave from your studio ,
Tags: Business of design , Client relationships , customer experience , Design management ,
Skills new business managers need
16
Nov

Fundamentally, new business managers are trying to get clients to buy from their studio rather than another …. so does that mean the only skill new business managers need is persuasion?

Posted in: Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
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