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  • Home
  • Why
  • Where
  • Tools
    • Budget template
    • Conversation scripts
    • Costing and pricing calculator
    • Cost vs impact mapping
    • Craft vs strategic mapping
    • Design ladder mapping
    • Pricing systems
  • Resources
Design Business Council > Client relationships
My studio isn’t working
10
Nov

It’s a terrible feeling, the realisation the studio you nurtured and grew no longer brings you joy … but do not despair, there are tools and resources to help diagnose the problem and fix it.

Posted in: Design business coaching , Design business strategy , Design index , Design pricing ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
client responding to change
How to explain change to clients
27
Oct

What a year. Few of us will exit the same way we entered. Many of us will have changed the way we work. Should we explain any changes to our clients?

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: client pitches , Client relationships , Design management , Design strategies , designers , designing , designing websites , meeting clients , networking , pitching to clients , Professional development , strategic thinking ,
When do clients look for a new design partner?
13
Oct

If designers can identify the triggers that make clients look for a new design partner we can hone our new business activities.

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: client pitches , Client relationships , Design management , Design strategies , designers , designing , designing websites , meeting clients , networking , pitching to clients , Professional development , strategic thinking ,
Do clients look at designer’s websites?
06
Oct

We asked clients to rate how designers reacted to their briefs: were they proactive or reactive? The results are interesting…

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: client pitches , Client relationships , Design management , Design strategies , designers , designing , designing websites , meeting clients , networking , pitching to clients , Professional development , strategic thinking ,
Do clients think designers are proactive or reactive?
28
Sep

We asked clients to rate how designers reacted to their briefs: were they proactive or reactive? The results are interesting…

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: client pitches , Client relationships , Design management , Design strategies , designers , designing , meeting clients , networking , pitching to clients , Professional development , strategic thinking ,
What clients want to hear in a pitch
21
Sep

We asked clients what they wanted to see/hear in a pitch. Interestingly, not one client said they wanted to see a current folio. Instead, they wanted to talk, and share insights.

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: client pitches , Client relationships , Design management , Design strategies , designers , designing , meeting clients , networking , pitching to clients , Professional development , strategic thinking ,
How clients find designers
14
Sep

We asked clients how they find designers. There’s much written about how designers find clients but not the other way around … where does a client go to find their dream designer?

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: Client relationships , Design management , Design strategies , designers , designing , meeting clients , networking , Professional development , strategic thinking ,
How clients prefer to meet designers
08
Sep

This is the first in a series of articles reporting on feedback from our ‘What clients want’ survey. We asked clients a simple question: How would you prefer to meet designers? The results are interesting.

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: Client relationships , Design management , Design strategies , designers , designing , meeting clients , networking , Professional development , strategic thinking ,
Unprecedented times indeed
01
Sep

Designers make great strategic thinkers because we share the attributes of great strategic thinkers. We’re curious, consistent, agile, multi-focused, open, questioning and we have a breadth of knowledge.

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: Client relationships , design career , Design management , Design strategies , designers , designing , Professional development , strategic thinking ,
Unconscious bias and designers
19
Aug

It’s easy to think bias is embedded in others like Donald Trump or Pauline Hanson, but truth is most designers have some level of unconscious bias.

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: Client relationships , design career , Design management , Design strategies , designers , designing , Professional development , project management , Studio management ,
Designers talking money
17
Aug

Many designers avoid all talk about money because they find it stressful but it’s not talking about money that’s stressful. Having the money talk early in a project means you can relax and enjoy the design.

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career ,
Tags: Client relationships , design career , Design management , Design strategies , designers , designing , Professional development , project management , Studio management ,
The journey of a brand
06
Aug

Designers like to craft brands rather than design logos. We’re protective of identities created and like to be involved in building their character. Here’s a great example of a brand with character.

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business mentor , design career , working from home ,
Tags: Client relationships , design career , Design management , Design strategies , designers , designing , Empathy mapping , Professional development , project management , Studio management , working from home ,
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