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  • Home
  • Why
  • Where
  • Tools
    • Budget template
    • Conversation scripts
    • Costing and pricing calculator
    • Cost vs impact mapping
    • Craft vs strategic mapping
    • Design ladder mapping
    • Pricing systems
  • Resources
Design Business Council > customer experience
Is your studio a bit boring?
02
Feb

Taking on a design intern can be a win:win scenario. It adds diversity to a stable design team. Designers get management experience, interns get studio experience.

Posted in: Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , internships , presentation skills , Professional development , ROI , Studio management ,
Creative out-of-office responses
24
Nov

Everyone at some stage has to leave an out-of-office message. Why be creative and inject some onlyness into your message?

Posted in: design business coach , Design business strategy , Managing a studio , Out-of-office messages , Taking leave from your studio ,
Tags: Business of design , Client relationships , customer experience , Design management ,
Skills new business managers need
16
Nov

Fundamentally, new business managers are trying to get clients to buy from their studio rather than another …. so does that mean the only skill new business managers need is persuasion?

Posted in: Design business coaching , Design business strategy , Design index , design value , Human centred design ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
My studio isn’t working
10
Nov

It’s a terrible feeling, the realisation the studio you nurtured and grew no longer brings you joy … but do not despair, there are tools and resources to help diagnose the problem and fix it.

Posted in: Design business coaching , Design business strategy , Design index , Design pricing ,
Tags: Client relationships , customer experience , Design Business School , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , ROI , Studio management ,
What clients want
23
Jun

Designers spend a great deal of time trying to guess what their clients want. The insights from this recent UK report conducted by ‘Up to the Light’ are valuable to all Australian designers.

Posted in: design business coach ,
Tags: Client relationships , customer experience , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , project management , Studio management ,
How to help clients make decisions
09
Jun

We design for different markets because everyone absorbs information differently. In the same way, what one client needs to make a decision may differ to another.

Posted in: design business coach ,
Tags: Client relationships , customer experience , Design management , Design professional development , Design strategies , designers , Empathy mapping , presentation skills , Professional development , Studio management ,
Designers, clients and social media
26
May

When expectations are managed, designers can add value managing a client’s social media presence – but it’s not to be under-estimated or under-serviced. Much reputational harm can come from inactivity or the wrong activity.

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business strategy , Design index , design value , mentoring for freelancers ,
Tags: Business of design , capability building , Client relationships , customer experience , design business , design business coach , design coach , design mentor , Design strategies , Design strategy , design studio management , managing clients , new business development ,
It’s not a client’s job…
19
May

We all know it’s easier to get more work from existing clients than find new clients. Here are three great examples of creatives doing just that…

Posted in: Business of design , creative business coach , design business coach , Design business coaching , Design business strategy , Design index , design value , mentoring for freelancers ,
Tags: Business of design , capability building , Client relationships , customer experience , design , design business , design business coach , design coach , design innovation , Design management , design mentor , Design strategies , Design strategy , design studio management , designers , designers mental health , new business development ,
Stuff I wish I’d said…
28
Apr

Recently I was a guest on a Streamtime Webinar talking about DIY business healthchecks.
We discussed the reports you can pull from project management software to check valuable profits aren’t leaking.
This is the stuff I wish I had have said…

Posted in: Business of design , creative business coach , Design business coaching , Design business strategy , Design index , design value ,
Tags: Business of design , capability building , Client relationships , customer experience , design , design business , design coach , design innovation , Design management , design mentor , Design strategies , Design strategy , design studio management , designers , designers mental health , new business development ,
A practical guide to surviving #2
24
Mar

So, this is our life now – working remotely and meeting virtually. So much seems to have changed but in reality most designers still have the same services to offer the same clients.

Posted in: Business of design , creative business coach , Design business coaching , Design business strategy , Design index , design value ,
Tags: Business of design , capability building , Client relationships , customer experience , design , design business , design coach , design innovation , Design management , design mentor , Design strategies , Design strategy , design studio management , designers , designers mental health , new business development ,
A practical guide to surviving
23
Mar

It is unprecedented times and it’s easy to feel overawed by the scale of this pandemic. But the same way you eat an elephant – bite-by-bite, is the same way that design studio owners can survive.

Posted in: Business of design , creative business coach , Design business coaching , Design business strategy , Design index , design value ,
Tags: Business of design , capability building , Client relationships , customer experience , design , design business , design coach , design innovation , Design management , design mentor , Design strategies , Design strategy , design studio management , designers , designers mental health , new business development ,
Designers impacting society
17
Mar

Everything a designer does has impact – our work has financial, social, environmental and value-based impacts on society. It’s up to individuals whether than impact is positive, or negative.

Posted in: Business of design , creative business coach , Design business coaching , Design business strategy , Design index , design value ,
Tags: Business of design , capability building , Client relationships , customer experience , design , design business , design coach , design innovation , Design management , design mentor , Design strategies , Design strategy , design studio management , designers , designers mental health , new business development ,
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