Email/call/text/slack… how do clients contact you?
We have made ourselves so accessible to clients — they can call/text/email/slack to contact us anywhere, anytime. It’s hard to manage.
Profiting from referrals
‘Spotters fees’, ‘kick-backs’ and ‘hidden consultancy fees’ – they’re all secret commissions and they’re illegal under the Crimes Act.
Your lack of preparation does not constitute my emergency
It’s easy for designers to be overwhelmed by their workload but thinking like an emergency department of a hospital can help.